Returns

Please note: This is a rundown of our Returns and Refunds policy – for full Terms and Conditions please contact us: web.desk@gardinerhaskins.co.uk

Policy varies by department – please check individual department information below:

My Goods Are Faulty

• When you notify us of  a problem with any goods we may request photographic evidence of the problem.

• Upon receipt of item(s), inspection will be carried out to confirm the fault.

• Once the fault is confirmed we can offer a full refund, including the delivery paid, or a replacement free of charge.

• We cannot send a replacement without the original item being returned to us.

• If the item is deemed Damaged/Faulty and a suitable replacement is unavailable, a refund of the item(s) (inc. delivery cost) will be arranged.

Special Order Items

“Special Order” Items cannot be returned under any circumstances

Special Orders Include:

• All made to order Furniture

•  Any item(s) that are Bespoke (made to the customer’s specifications)

•  Any items cut to customer’s requirements

•  Specifically drilled baths

•  Hygiene issues – for obvious hygiene concerns, certain products such as pillows, and duvets cannot be returned unless it has a demonstrable manufacturing defect

Returning Kitchens

As our fitted Kitchens are custom made to order/ special items they are non-returnable and non-refundable. Should you find a fault with any element of your fitted kitchen please contact us with the details and we will make every effort to repair or replace depending on the fault.

Cirencester

 From Monday 3rd March we have changed our refund policy to reflect our slashed prices and store closure announcement. We will no longer accept returns or exchanges for items unless they show a demonstrable fault. This does not affect your statutory rights.